Inept handling of complaint

Since 13 October 2015 I have had no access to my Vodamail account. This happened until Monday, 19 October 2015 when I could get to my email messages, but none of them would open and I would get an error message.<br> I spoke to Wonder at the Customer Care Line (082 111) and who could not help me, and so transferred me to Vella. She suggested that I speak to a technical consultant by phoning 082 155.<br> I was then informed by a tape recording that this number no longer existed and that I should phone 082 111, which I did. I was guided, once again through a confusing menu of options that focused more on selling new products/services than solving any problems.<br> I reached Andile who did not quite understand the problem and suggested that I should rather phone 082 155 for technical assistance. I responded by saying that I thought he was the technical consultant. Total confusion. I also told him that the recording told me that that number did not exist anymore. He was unaware of this.<br> This level of absolute ineptitude will cause users to slowly begin migrating away from Vodacom to more efficient services like Google's Gmail. I shall also start using my Gmail address instead.<br> <br> <br>