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TM
Tebogo M

1 reviews | Active since Dec 2017

18 Nov 2020, 11:55

Inept customer service and broad day light ******* by Vodacom

Vodacom deserves zero stars, how I wish there was that option. I bought 10 gig data for R469x2 on Monday 9 Nov 20 on the vodacom app and the data is not loaded to this day. I further bought 3 gigs for R189 later that day which was not loaded as well. I contacted them and they sent me from Pilar to post without any resolution what so ever. The agents are so arrogant and dismissive without even listening to the customer. I was given the email address *** to send proof payment but I got a rejection reply from that email. I spent R1127 for my daughter to be able to study as she is an online student and we are inconvenienced by people who are supposed to make our lives better in this difficult times. I spent money I don't have and you are goviving me grief. Please load those 23 gigs of data or give me my money back.

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Replies (4)
Vodacom
Vodacom's reply18 Nov 2020, 14:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TM
Tebogo M's update18 Nov 2020, 20:02
Reviewer Update
Please advise what is due course. My daughter attends online school everyday, where do you expect me to get more money to buy data? It has been more than a week since this happened and my money is in your pocket that is why you have the fat nerve to tell me about due course! NXA!
TM
Tebogo M's update19 Nov 2020, 21:57
Reviewer Update
I wonder when will I be consulted by a so called consultant. You are dragging your feet and that time I need the data for my daughter's exams

TM
Tebogo M's update20 Nov 2020, 11:12
Reviewer Update
Thank you Randall for resolving my query. I am still asking the call center why does it take a person to go to the social media for the query to be resolved where as they(call center) are the first point of contact? It still buffles me!