INEPT CALL CENTRE AGENTS AND BACKOFFICE

I have no words to even say... I no longer have an invoice or should I say it is 0 value, however my number has been cut and data on mobile router cut. This may I say, after trying to discuss with the call centre in March 2023 and was told a dispute would be raised and would be finalised by end of April - that is really a long time to wait. I have also written to them on several occasions to which I get a 'read notification' but no response - this was in February and then again in March and again in July - I will just add here that I am stationed on a ship... so this has been on both my returns to SA, the latest in July and after having picked up that I do not have a line that i can communicate with. The reason for the call to contact centre in March was because I had received an extremely high bill when in fact as mentioned I work on a ship and therefore am using various other prepaid sim cards form differnet coutnries. So what is thebill for - for roaming... and what was the email for in February was to ask Vodacom to please reverse a charge (which I requested the very next day after purchase) as I had purchased a roaming package which was a promo for R99 and only after I purchased did I realise that it cannot be used on a ship (in very small writing) - not to mention that Vodacom had in fact charged me R199 for this and not the promo charge anyhow. Now all in all I have made attempts to get this sorted out and by the way after calling the call centre in March I still made my normal installment plus extra and the following month again... but I did not hear form Vodacom - I stopped the payments. I am happy to resume payments as soon as Vodacom have the courtesy of getting back to me.