Inept Billing dept

Hi

My issue is regarding my incorrect listing on credit reports showing my Vodacom account number I ********** as 6 months overdue and the fact that I have been handed over to Vodacom's debt collection department.

I have made payments via eft every month using reference . When I received overdue sms I would then make an extra payment (thinking i'm a few rands behind). On 2018-02-28 I received an sms sayig that my account has been handed over. I contacted the number and the gentleman was able to see my payments that I made. I have a copy of that recording.

I also sent two emails to Vodacom's billing department with no response.