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Trevor M

1 reviews | Active since Oct 2017

28 Aug 2018, 10:56

Inept Billing at Vodacom

The Vodacom Billing Department is so inept it is not even funny. My query is taking 6 months to sort out!!In March I decided that I wanted to cancel my contract and go pre-paid. Vodacom enticed me with retentions and I stayed on a contract of R110 with no handset instalment. I was aware that the old contract did not conclude yet and was told that I still had to pay 3 handset instalments. In March I was double billed a handset instalment incorrectly and its been a battle since. I have paid 7 handset instalments!!I am refunded handset instalment and it is passed on an incorrect bill still for August-where I was charged again for the handset. Jesus, how stupid is this really?? Ps. To date I have received 3 resolutions to say my problem is resolved and it is still not.

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Replies (2)
Vodacom
Vodacom's reply28 Aug 2018, 11:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

TM
Trevor M's update29 Aug 2018, 13:17
Reviewer Update
Hi. I have today received a call and e-mail from Craig Julius saying that my account has now been credited with the amount I am fully due and expected. I'd like to say thanks for the speedy one day resolution-pending the actual refund of course.I still feel disappointed by Vodacom though that some of their staff are unable to resolve queries for 6 months!Each time I just received an sms to say my query is closed without ever getting a phonecall to clarify that it was settled to my satisfaction. Why must it only be sorted speedily when escalated to a public platform such as HelloPeter. Surely the aim is to resolve customer queries quickly and efficiently at the front end? More effort needs to go in to training your customer care call centre agents(while they were friendly,they never sorted my issue), billings, retentions and their managers. Thanks once again.