1 reviews | Active since Dec 2016
Inept and lethargic service
<p>I upgraded my contract and on migration on 30 November was unable to make ANY calls, except to 111, nor send sms's, nor had my package allocation made-I even loaded airtime for myself-which I can't use. To date I've made umpteen calls and had my complaint routed to various sections within Vodacom-WITH NO SUCCESS- negatively impacting my business!</p> <p>Furthermore, I've been told by the call centre that I've forfeited my previous remainder of airtime because I migrated to a Top Up package-WHICH I HAVE PAID FOR!!!</p> <p>I have been with Vodacom for over 16 years and until recently not experienced this lethargic service, which started with my efforts to do earlier upgrades at a partner store on 2 lines-being told I could, but only through the online store, which did not have as good deals-perhaps that's one possible reason?</p> <p>I'm seriously now reconsidering my business with Vodacom and believe I should now be given a DISCOUNT & APOLOGY for this shoddy and lengthy inability to give me quality service!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
It is now approaching 10 days since I first reported this problem and STILL NOTHING HAS BEEN DONE TO GIVE ME CONNECTION AND RESPOND TO MY POST!!! COMPLETELY UNACCEPTABLE!!!
It is now approaching 10 days since I first reported this problem and STILL NOTHING HAS BEEN DONE TO GIVE ME CONNECTION AND RESPOND TO MY POST!!! COMPLETELY UNACCEPTABLE!!!
Day 21....still no calls nor sms ability, no response nor resolution to this problem! My business has suffered, I've lodged a complaint with the CEO by mail, I've filled out a complaint to ICASA, I've called customer care, I've gone to a Vodacare Customer Centre......NOTHING!!! This once excellent cellphone juggernaut is completely silent and therefore useless in resolving my individual complaint!!! What to do next???
Day 21....still no calls nor sms ability, no response nor resolution to this problem! My business has suffered, I've lodged a complaint with the CEO by mail, I've filled out a complaint to ICASA, I've called customer care, I've gone to a Vodacare Customer Centre......NOTHING!!! This once excellent cellphone juggernaut is completely silent and therefore useless in resolving my individual complaint!!! What to do next???
Day 24....I've been to Vodacare Benoni, I've been to Vodacom Customer Centre Midrand, where Sharon attempted to help -the ultimate in assistance -after 3 hours there....STILL THE SAME.....I called in to Vodacom Corporate and was sent "pillar to post" again, spoke to several people and finally a Lerato from Contracts....45 minutes later, after putting in a code and switching my phone off for 5 minutes......STILL THE SAME.....and Lerato never called back as promised to check whether the problem was solved. Neither has ICASA come back to me, nor has the CEO responded or intervened!!! I'm ready to change network as soon as I can!!! USELESS!!!
Day 24....I've been to Vodacare Benoni, I've been to Vodacom Customer Centre Midrand, where Sharon attempted to help -the ultimate in assistance -after 3 hours there....STILL THE SAME.....I called in to Vodacom Corporate and was sent "pillar to post" again, spoke to several people and finally a Lerato from Contracts....45 minutes later, after putting in a code and switching my phone off for 5 minutes......STILL THE SAME.....and Lerato never called back as promised to check whether the problem was solved. Neither has ICASA come back to me, nor has the CEO responded or intervened!!! I'm ready to change network as soon as I can!!! USELESS!!!