inept

Dear Vodacom, kindly deactivate fibre box as I no longer need you to be an ISP. I made a mistake by choosing you please I am sorry I regret it. I requested a fibre box from vumatel and chose voda to be my ISP. Vodacom didn't order any router or opened a line for me so I moved to afrihost. now afrihost is unable to activate me as fibre box is still linked to Vodacom. Vodacom claimed that they cant cancel for 4 days until vumatel told them how to cancel. now Vodacom said they will send an email and I must return the quotation to them, even now the email is still not in my inbox. this should have taken 24 hrs but we are now on day 5!!!!