Inefficient Vodacom Fibre Sevice!!!

I have never seen such inefficient customer service. I have been a vodacom customer for 12 years and have always trusted vodacom to be the best network provider in the country.

After fibre lines have been laid in my area I decided to apply with Vodacom for fibre only because of the Free interim LTE service on offer. I sent the initial request on the 14th of September and up until now, my SO has not been fulfilled.

The Sales agent or vodacom contractor is the most inefficient person I have ever come across. He does not respond to emails, take my calls or provide any relevant feedback. He messed up my details, when I submitted my forms to him. He captured my ID number with someone else's name, and someone else's Address.

I have called the fibre line on at least 6 occasions, I have even spoken to team leaders, I have communicated through Facebook messenger. I dont understand how it is that not a single person was able to rectify the initial error of incorrect information. After 2 months of me begging and pleading for assistance - there is no solution. I just cancelled it. There are many better service providers for fibre. It is either that; - there is something seriously wrong with the system used - The staff employed to carry out customer services are completely inefficient - Vodacom are inundated and cannot keep up the demand

Whatever the reason - I no longer wish to be a customer of Vodacom and will never recommend their service.

I have made a request to cancel all Sales Orders related to my ID number - I hope the cancellation goes smoothly.

Vodacom as a cell phone network provider has always been top notch. I am sorry to say that the fibre team is the complete opposite!

Stat away from Vodacom Fibre and their agents1