VK
Victor K
1 reviews | Active since Dec 2023
06 Feb 2026, 10:13
Inefficient Vodacom.
Had contracts with Vodacom which were fully paid in 2018/9. All the numbers on those contracts were changed to prepaid except my main number which was on a month to month basis. In October 2025, Vodacom started billing me again for contracts which were fully paid six years ago. I have called Vodacom numerous times to no luck. The worst part of it is that I cannot use my phone and have lost airtime / data which I had already paid for. I am very much disappointed with them and doubt very much that I will be using their services again.
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Replies (1)Vodacom's replyOfficial
06 Feb 2026, 10:49Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply06 Feb 2026, 10:49
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
