VK
Victor K

1 reviews | Active since Dec 2023

06 Feb 2026, 10:13

Inefficient Vodacom.

Had contracts with Vodacom which were fully paid in 2018/9. All the numbers on those contracts were changed to prepaid except my main number which was on a month to month basis. In October 2025, Vodacom started billing me again for contracts which were fully paid six years ago. I have called Vodacom numerous times to no luck. The worst part of it is that I cannot use my phone and have lost airtime / data which I had already paid for. I am very much disappointed with them and doubt very much that I will be using their services again.

0
Replies (1)
Vodacom
Vodacom's reply06 Feb 2026, 10:49
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team