Inefficient staff at likeminds.co.za

Vodacom

I upgraded my cellphone contract online from a uChoose 200 to a uChoose Flexi 120, 2 days ago. An agent was supposed to contact me to confirm the order details which never happened??

Online, I ordered a black device but then noted that the email confirmation stated that i ordered a blue device. I was advised by the online call centre to take this up with ********** where i spoke to Kendell. After 7 emails of explaining to Kendell that I did not order a blue device, I ordered a black device and that the blue device was recorded wrongfully, Kendell kept responding as if he did not understand my very clear correspondence by confirming that a blue device would in fact be delivered as it is recorded on the system. I have asked for them to phone me or put me in contact with somebody that can resolve this issue, as Kendell is clearly unable. No reponse. Today when RAM came to deliver the BLUE device, I returned it and again.. No response to my emails.

This is highly frustrating and disappointing. I feel like im dealing with Telkom instead of Vodacom, especially with the inefficient service that I received from Kendell.

Vodacom, could you please contact me to resolve this issue and deliver the correct BLACK device??