inefficient service at vodacom

<p>In december 2015 I went to vodacom foresthill mall to upgrade 2 contracts, the upgrades were done sucessfully. In April 2016 I discovered my sim cards were suspended and noticed that my debit orders have not been going through. I then contacted vodacom only to be told that they have not sent through any debit orders for my accounts since the upgrade. At this stage I owed about R4000 of which I made arrangements to pay over 3 month including the current months. In May and June I made my payments as had promised. 1 July Vodacom the decided to debit my account without notifying me. I was happy because it bought my account to date , but at the same time I was upset as I was told they cannot debit my account till it is up to date. 23 July i went to vodacom to reactivate my sim cards. I had to pay R726 for this and was not happy as this happended due to an employee not doing their job. I paid and requested I would like to escalate this. The consultant sent an email to escalate till today I have had no response on this matter. August I tried to buy a house, I was declined I was told by score is good however vodacom had listed me for a account for R14 000. I then called legal to assist they told me they could not as on their side I was up to date. I was sent to 2 different departments which refered me back to legal for the same reason. I requested to speak to management to escalete this i was told I would be called back still no call till today. 3 weeks ago i tried to make a call from my lines only to learn they were disconnected again. I went to vodaworld and once again was told no debit order was done since July. I then raised the issue of the R726 and R14000 which I have not had response on and an email was sent once again of which I dont have response to. I have now requested to be removed off debit order and make my own payments. Can someone at vodacom please attend to my issue as I cannot get any credit because of a liability that does not exist with vodacom aslod due to ineffiecient staff. This is also not the first incident with vodacom I have had 2 ***** cases one happened after I provided them with my protection reference. Vodacom staff are really not doing a good job.</p>