Inefficient service

Good day

I recently went to a Vodacom outlet in Centurion Mall to apply for a data contract only. I currently have a voice and data contract with Vodacom but wanted to add to that contract. The application was declined because of an old contract that was paid in 2007 - even worse, I called their legal department to update their records on my account for this old account not to block me again and they confirmed over the phone that it was done and only to be declined again. This was the case when I was applying for my phone - I don’t know how they did it then.

This is really frustrating and a bad reflection for a company big as Vodacom

Thanks