1 reviews | Active since Mar 2015
Inefficient repairs and service
I sent my Samsung S5 for repair of damaged screen on the 02/01/2015. I received the phone back after many phone calls on the 22/01/2015 and my screen was replaced with a white one instead of a black. I sent it back for the correct colour and my phone was returned on the 16/02/2015 but my sim card or any other sim card for that matter was unable to work in the phone . I sent it back again and it was returned with the exact same problem. I sent it for the 4th time and when I received it back on the 12/03/2015 the camera is not working. Vodacom call centre is unable to help me and I am not willing to send my phone to the same repair centre. I paid for a contract for 2 months without having the phone. I have sent emails to Vodacom complaining about this but have only received automated responses that they have received my email. I cannot and will not send my phone again to same people and I am disgusted at the service received.
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
