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tracey T
1 reviews | Active since Oct 2020
17 Oct 2025, 11:24
INEFFICIENT , NO COMMUNICATION , NO ASSITANCE
After 8 years - they simply refuse to cancel my account. Then the debt collectors used VVM COLLECTIIONS do not receive, attend to or acknowledge proof of dispute. Vodacom never provided DATA all year despite disputes logged - yet i am still paid up until May 2025. I have asked for proof of 1 MB of their used. dont acknoweledge. I have moved house, new afrihost router - and yet still being billed. I placed a calender months notice twice or three times. VVM has not assisted - but keep pursuing. I am currently in a bond application - and this could seriously affect me.
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Vodacom's replyOfficial
17 Oct 2025, 12:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2025, 12:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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tracey T's updateReviewer Update
11 Nov 2025, 10:57To date - 11/11/2025 - no vodacom customer support has contacted me. Only legal and VVM who are apparantly Vodacom's 'Pitbulls' they just keep coming - do not let go of grip - regarding the amount of evidence and proof sent. I have called customer support a few times, and although they can see what has gone on- COMPLETE ******ION - they cannot do anything. They are call centre agents. Word of mouth is a very powerful tool - and right now I am reliving my vodacom experience with most people asking for 'connectivity advice'
Customer support stioll have me as a customer - no cancellation recorded after 3 written notices. i have moved house and currently use afrihost. They have not provided me 1 MB of data for the entire year of 2025. when asked for my usage - they cannot provide.
************ companies as these should not be in business.
Customer support stioll have me as a customer - no cancellation recorded after 3 written notices. i have moved house and currently use afrihost. They have not provided me 1 MB of data for the entire year of 2025. when asked for my usage - they cannot provide.
************ companies as these should not be in business.
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tracey T's update11 Nov 2025, 10:57
Reviewer Update
To date - 11/11/2025 - no vodacom customer support has contacted me. Only legal and VVM who are apparantly Vodacom's 'Pitbulls' they just keep coming - do not let go of grip - regarding the amount of evidence and proof sent. I have called customer support a few times, and although they can see what has gone on- COMPLETE ******ION - they cannot do anything. They are call centre agents. Word of mouth is a very powerful tool - and right now I am reliving my vodacom experience with most people asking for 'connectivity advice'
Customer support stioll have me as a customer - no cancellation recorded after 3 written notices. i have moved house and currently use afrihost. They have not provided me 1 MB of data for the entire year of 2025. when asked for my usage - they cannot provide.
************ companies as these should not be in business.
Customer support stioll have me as a customer - no cancellation recorded after 3 written notices. i have moved house and currently use afrihost. They have not provided me 1 MB of data for the entire year of 2025. when asked for my usage - they cannot provide.
************ companies as these should not be in business.