Inefficient *****

I have 3 contracts with Vodacom 2 of those are due for upgrade. A consultant from Afrizon called me to upgrade my 2 contracts I upgraded one with a new phone the other I just kept the airtime. The phone never made it to me so I tried to cancel both contracts, they said the courier has the phone as soon as they have it they will cancel both contracts. I then called again one guy convinced me to keep the contracts gave me an incentive of data then said the phone will be delivered not later than Tuesday. Tuesday came I did not get the phone then I called to cancel the contracts, to my surprise they only sent the phone to the courier at that day, after a long conversation this their retention consultant I decided to cancel both contracts again. The lady assured me that they will give me my money back end of the month they deducted R553.23 . Now only one is cancelled, they can not cancel the other they need to investigate. If I could cancel all my contracts with them I would. Please kindly return my money this is not the first time they did this to me...