Inefficient insurance department

I went into a vodacom shop on the.23rd to try and do an insurance claim as my phone was lost.vodacom decided to decline the claim and I.am left with no phone but I.have been paying for both the phone and insurance.the service I received from the claims.department was awful as I was first told that the iphone I had insured actually wasn't insured then after investigating further the claim was done manually.I am not happy with this outcome as I have been paying for this service and have not.gotten any joy from them.