Inefficient customer service

<p>I've tried to enquire about my 3 G contract that i had cancelled and was still being billed for. I called several times before someone assisted and assured me that everything will be sorted and i would be re-imbursed. Its now been 3 weeks later that no one has called me to let me know if it was sorted or not. I tried calling today, this is the 3rd time after being transferred from one department to another only to be told that they tried calling me previously and I was not reachable. Their response of the agent was that he as going to type a message for them to call me again. This is unaccepatable. I'm now on hold waiting to speak to a manager for the past 20 minutes. This is really unacceptable for a customer to run around to correct a mistake that Vodacom has done. How many other people have more than one contract and cancel the contract thinking that all is well and it is cancelled only to find our several months later this was not the case and you were still be billed.</p>