Inefficient and Poor Service

I reported a problem Vodacom has on *135# option 8 Advance and Transfer. It highlights add ; remove the number but does not give you an opportunity to add a number . I raised this query around about mid September and again with Neo over the weekend and again this morning with Prudence . Problem not rectified nor a courtesy of a response. Poor and unacceptable service . Furthermore Vodacom offers a voice recognition option even though you successfully go through this option, the consultants want to reverify your personal details . Again inefficient and a waste if time and money.