Inefficiency in allocating data bundles

What an absolutely terrible network provider. I am so gutted, ALL of my airtime gone yet I didn’t even receive the bundle that I purchased. I’ve been seeing people complaining about their airtime going missing and it is very frustrating, I don’t even have any content services I’m subscribed to so I honestly don’t know how all of my airtime vanished without me even receiving my bundles. DISAPPOINTED IS AN UNDERSTATEMENT!