Inefficiency and LIES of Vodacom

The inefficiency of Vodacom has become astounding. I have previously upgraded a phone and it took over a month for vodacom to sort and deliver. I upgraded phone Sunday evening online. On Tuesday I called Vodacom to confirm and was told no order had been place. I had to spend hours telephonically doing this order. After upgrading I was told there is no stock? However stock will arrive by 17 and my phone would be delivered as soon as allocated. I received a call Friday confirming order and release of phone to courier with delivery Monday. I reiterated to the person who called me that the phone has to be delivered Monday. Today I called and the phone is on back order, will not be delivered today or anytime in the near future?? Vodacom is lying to there customers? This is breach of contract. It is not customer service. Wasted an entire day waiting for a delivery which is not going to arrive.