Inefficiency

I lost my phone, had it blacklisted but the store found it and I went into the store to have it unblacklisted. I filled in and signed the form and was told it would take 3 days. 4 days later the phone was still blocked. I returned to the store, filled in and signed another form and was told it would take 24 hours. I was phoned by the store to say that they had received an email to say the phone was unblacklisted but when I went in, it was blocked on the system again. Another email was sent by the store (they have no telephone contact with the department concerned). Today I went in again .....8 days after the first request was sent and my phone is still unavailable I was told there is no one I can phone and they would send another email

This is pathetic, frustrating , annoying and inefficient service

I’m very disappointed in Vodacom