Ineffective service

<p>I have had a network issue since November last year. I cannot complete a call at my home and work. I logged a complaint to vodacom in January and still have not had this complaint resolved. When I call in I'm told it's still being dealt with. 3 months after the complaint has been lodged is not acceptable. I want to cancel my contact however they want cancellation fees although they are not providing the service I am paying for. I have been a customer of theirs for 18 years!!</p>