RM
Reyer M
1 reviews | Active since Nov 2015
11 Dec 2020, 11:22
Ineffective retentions department
Shocking support from Vodacom to a customer of 20+ years. Retentions offered to match a deal I was considering taking and now has backtracked and pushing me from pillar to post. so much so that they then blocked my phone number as potential ***** because i called the call centre "too many times"!! what kind of customer service is this?
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Replies (2)
Vodacom's replyOfficial
11 Dec 2020, 14:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2020, 14:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Reyer M's updateReviewer Update
26 Dec 2020, 11:33Not true. Still no effective resolution and the issue is with retentions themselves. They have simply wasted my time further without honoring their offer. So disappointed in Vodacom support on this issue. Lip service only.
RM
Reyer M's update26 Dec 2020, 11:33
Reviewer Update
Not true. Still no effective resolution and the issue is with retentions themselves. They have simply wasted my time further without honoring their offer. So disappointed in Vodacom support on this issue. Lip service only.