Ineffective, *********** and inconsiderate

<p>I upgraded online last week Wednesday and received confirmation in this regard. I would supposedly received delivery from the courier within 2 business days. After the 2nd business day and not having received any communication from the courier, I phoned Vodacom to follow up. The lady first told me that there is nothing on my account to show that I have upgraded. I then gave her the order number, where after she told me the phone will be delivered on that same day. After still not having received delivery, I phoned again on Monday to follow up with Vodacom. The gentleman said that there is no record on my account and no upgrade has been done. I confirmed that I upgraded online and spoke to someone who said it will be delivered. He confirmed with no uncer*****y that no upgrade has been done and that I have to "reupgrade", which I then did over the phone. I asked him to please ensure the phone is delivered ASAP as I have been waiting a few days already. This morning I phoned the upgrade department to find out when the phone will be delivered as I have had no communication from the courier. The manager in that department told me that it is not their problem because I upgraded online and they dont work with that, despite that the lady in her department told me the phone will be delivered. She then said that the original order may have been delivered to someone else!!! What?! I must phone this person and then that department on my own cost, because of YOUR incompetence! I am just being sent from pillar to post and then have the phone put down on me TWICE and then you still want me to rate the service! What service??!! The level of service is shocking!! I am actually at the point to move all my Vodacom contracts to another carrier! </p>