Ineffective dishonest *******

<p>Folowing my previous complaint, I still recieve a message to say the R9.99 **** you have added to my account has been renewed and billed - I phone your call centre and they are so useless they cant help me (again) telling me they cant see anything on my account regarding the previous complaint, as well as the 2month credit you promised me, and cant explain where this renewal sms comes from!!!! How does the left hand not know what the right hand is doing? Then I get this sms: Dear ********* your quotation has been processed 1- ********** 06922. Use the order number 1- ********** 39524 when contacting Vodacom&nbsp;Customer Care on 082111 for further enquiries.<br />What the hell are you doing on my account????? I want a complete breakdown of whats going on on my statement, inclusive of the credits processed - as well as confirmation in writing that this R9.99 **** was cancelled, as well as confirmation in writing that this contract has been cancelled (As requested in APRIL) already. </p>