Ineffective account management process
<p>Good day</p> <p> </p> <p>I had a contract with vodacom but I immediately lost my phone so I don't even know my phone number as I have never really used the phone. Vodacom kept deducting the monthly premeums as per our agreement, however they suddenly stopped deducting in Sep 2016.</p> <p> </p> <p>Someone please phone me at vodacom and send me my statement up todate, the amount of remaining installements, and the payment methods so that I can settle off this account as soon as possible.</p>
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Vodacom's replyOfficial
25 May 2017, 12:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 May 2017, 12:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 May 2017, 13:08Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 May 2017, 13:08
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,