Indescribeable high bill.... Just because

<p>I have just experienced theorist customer service in all the land. Vodacom deducted R6100 from my account citing that it is data cost. When I explained to consultant that it is not possible, her response was dryly that 'it is what appears on the system'. When I enquired about remedying the situation, I was simply transferred to their 'accounts department' and was left to hang on for over 38 minutes. What to do?</p>