Indescribeable high bill.... Just because

<p>I wrote the review on 10 October 2016:</p> <p>I have just experienced the worst customer service in all the land. Vodacom deducted R6100 from my account citing that it is data cost. When I explained to consultant that it is not possible, her response was dryly that 'it is what appears on the system'. When I enquired about remedying the situation, I was simply transferred to their 'accounts department' and was left to hang on for over 38 minutes. What to do?</p> <p> </p> <p>Today, 1 November, still nothing has been done. It is now almost 4 weeks later and I am still to receive a response to my complaint of 10 October. No one has contacted me (other than a standard response on this website that someone will be in contact with me soon. Soon?) since I wrote the complaint and laid a complaint telephonically with Vodacom. Vodacom is clearly of the view that because they said it is for data cost that I should just accept that and that they do not even have to explain further or prove that I incurred the data cost for which they deducted more than R3100 from my account.</p>