JS
Jacques S

1 reviews | Active since Mar 2017

24 Mar 2017, 10:25

Incurring a R 3000.00 penalty for pre - mature cancelation of contract

<p>Good day,</p> <p> </p> <p>I have 3 months left on an R 204.00 per month contract. I phoned Vodacom to prematurely cancel my contract and was informed that I need to pay R 4352.00 in order for this contract to be removed. This amount did not make any sense and after enquiring, the agent informed me that this is a penalty fee. </p> <p> </p> <p>So taking into account that I am in arrears for R 800.00 plus R 604.00 for the next three months which give a total of R 1400.00, I am incurring a penalty fee of R 3000.00. This is insanity. It will be cheaper for me, to not pay anything for the next three months until my contract expires, then pay the arrears and then cancel the contract.</p> <p> </p> <p>Can someone please help, it seems your system is flawed.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Jacques</p>

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Replies (1)
Vodacom
Vodacom's reply24 Mar 2017, 10:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team