EVdW
Elzeth Van der Westhuizen

1 reviews | Active since Oct 2015

03 Oct 2015, 06:13

Incredibly unhelpful

Last year October my contract phone was ****** out of the office. Vodacom didn't care a whole lot, which I have come to expect and even accept, since I was then the person who took out another contract with you. I needed a phone and didn't have the cash to buy one or to cancel my old contract. <br> <br> Now my old contract has expired and I can finally put my number on the one that still has a year left to run. Except, now you tell me you can't do that. For no possible reason that I can discern, except that you don't want the hassle of doing the admin and it's nice to force me to continue on prepaid and contract since it lines your company's pockets just a little more. <br> <br> Your service is a disappointment. I don't think Vodacom cares about anything but making money.

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Replies (1)
Vodacom
Vodacom's reply03 Oct 2015, 07:52
Official
Hello This_is_SA,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team

Best regards,