1 reviews | Active since Jan 2017

12 Jan 2017, 11:34

Incredibly Poor Customer Service

<p>I had *****ulenet subscription for a game service. I had no idea when and how I subscribed it, because I am not a gamer at all. So, I called Vodacom's customer service. There is one CS representitive who talked back while I was still talking and they promised to tell me the investigation of the *****ulenet subscription within 2 days, but 2 weeks past, no one called, so I still had to call them on my own.</p>

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Replies (1)
Vodacom
Vodacom's reply12 Jan 2017, 14:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team