Incredibly disappointed with terrible service

<p>So disappointed with the service at the vodacom shop in key west! </p> <p> </p> <p>After a 20 min wait just for a consultant to help us, we where told that there was no stock in the shop. We app**** for upgrades on two numbers and the consultant told us he would order the phone and laptop we wanted and would contact us when they arrived. </p> <p> </p> <p>He phoned two days later at 4:30 pm and since we live in Magaliesburg we couldn't make it there in time. We arrived early the next day just to be told that the phone we ordered in black had arrived in gold, and the laptop had been sold to someone else! </p> <p> </p> <p>I was relying on the laptop for work and now apparently I would have to wait a couple of weeks for a new laptop on back order. We took the phone but ended up leaving and driving to another shop where we upgraded the other number but I was still unable to get the deal I wanted. </p> <p> </p> <p>How is it possible that a shop can have no items they advertise? And HOW can they justify selling a device to someone else that was specifically ordered for me? This is ridiculous and is now affecting my work. Very very disappointed. </p>