1 reviews | Active since Jun 2016
Incredibly bad service and NO Customer focus
<p>EC-0416-2QX4ZQ FW: Vodacom Contract Cancellation - NM013447-3, this is the cancellation ref received on the 18th June, after Vodacom, was not interested in retaining a customer.</p> <p> </p> <p>We paid the premature cancellation fee, sent proof of payment in the same email. Since then mutiple phone calls, later 5-10 different people spoken to and now cell disconnected. Latest bull is that the cell will only go onto pre-paid at the end of July. This because we want to port the phone number to a different provider...?</p> <p> </p> <p>Also prepared to bet, we will not get a response to this complaint either. To big a company to care for their subscribers!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for your response, however you did not indicate or stipulate what "due course" implies.!! It's now another two days later and I'm still none the wiser, this while you took my money on the 18th June already. AND we have a mobile device which does not function, it sounds like theft to me.
It's no surprsing that you seem to get an average of 1000 reviews per month with a rating of 4.1 out of 10 your exec obviously don't care about their customer service obvious failure......
Thank you for your response, however you did not indicate or stipulate what "due course" implies.!! It's now another two days later and I'm still none the wiser, this while you took my money on the 18th June already. AND we have a mobile device which does not function, it sounds like theft to me.
It's no surprsing that you seem to get an average of 1000 reviews per month with a rating of 4.1 out of 10 your exec obviously don't care about their customer service obvious failure......