RC
Rene C

1 reviews | Active since Jan 2015

27 Sept 2023, 09:57

Increasing of subscriptions without consent

So you sign up for a 24 or 36 month contract... Since when in the history of mobile phone contracts are these service providers just able to increase the subscription mid contract??? Surely if I sign for a R500.00 monthly subscription, Vodacom should honor that for the duration of my contract with them, instead, they increase it without any advisory or consent... Imagine I just decided to decrease my payment every month, I would be without connectivity very soon... Vodacom I want someone to contact me and rectify this billing atrocity, It is utter BS!

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Replies (1)
Vodacom
Vodacom's reply27 Sept 2023, 10:01
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team