RL
Robyn L
1 reviews | Active since Apr 2019
28 Apr 2019, 03:13
Increasing my monthly data contract and no assistance with cancellation
In addition to not being able to cancel a contract that is not being used due to lack of signal in the area I live in, Vodacom has proceeded to charged me R499 for this contract which I initially paid R350 for.
I found this out when I queried the cancellation and they read out the amounts to me. After going through my statements I found that my initial contract amount for this was R350 and it now stands at R499 (this is including a discount according to my statement)
You guys are ****** and run a disgusting business especially when unwilling to compromise on the quote for a cancellation with 5 months left on it. And I’ve been a loyal customer forever.
Thank you Vodacom for helping me throw away money monthly.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
28 Apr 2019, 11:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Apr 2019, 11:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RL
Robyn L's updateReviewer Update
29 Apr 2019, 16:02I was contacted by an agent who was rude, had no customer service s****s and basically told me that everything I have complained about is my problem because I signed a contract and if I want to cancel it I have to pay extra than what I would monthly. I have spent thousands of rands as a loyal customer for over ten years and Vodacom can’t even address issues in a fair and circumstantial manner. If they even know what that means.
The worst and most indifferent South African company that cares nothing for the customers keeping them in business.
It’s disgusting and you should be ashamed of yourselves
RL
Robyn L's update29 Apr 2019, 16:02
Reviewer Update
I was contacted by an agent who was rude, had no customer service s****s and basically told me that everything I have complained about is my problem because I signed a contract and if I want to cancel it I have to pay extra than what I would monthly. I have spent thousands of rands as a loyal customer for over ten years and Vodacom can’t even address issues in a fair and circumstantial manner. If they even know what that means.
The worst and most indifferent South African company that cares nothing for the customers keeping them in business.
It’s disgusting and you should be ashamed of yourselves
RL
Robyn L's updateReviewer Update
29 Apr 2019, 16:11I have to leave the country in August and according to Vodacom I have to keep paying for nothing or pay ten times the remaining amount to cancel my contract. Thanks for looking after your customers.
Oh and following this call I will terminate my contracts with Vodacom and will never again use you as a service provider
RL
Robyn L's update29 Apr 2019, 16:11
Reviewer Update
I have to leave the country in August and according to Vodacom I have to keep paying for nothing or pay ten times the remaining amount to cancel my contract. Thanks for looking after your customers.
Oh and following this call I will terminate my contracts with Vodacom and will never again use you as a service provider
RL
Robyn L's updateReviewer Update
29 Apr 2019, 19:24In other words, you’re not going to do anything...
RL
Robyn L's update29 Apr 2019, 19:24
Reviewer Update
In other words, you’re not going to do anything...