1 reviews | Active since Mar 2009
INCREASING MY MONTHLY AMOUNT WITHOUT MY CONSENT
<p>A call agent from Vodacom phoned me and advised that due to the fact that I am such a local customer and as they can see I am buying additional data evey month they will increase my data without no extra money being charged. As I could not belief this I asked her quite a few times if this will increase my monthly amount. She said no. Now my monthly amount has increased substantially. I then contacted them in January and received a reference. Will get back to me. It is now a month later and I am still waiting. This is unacceptable!!! I am demanding an answer as to why my monthly amount increased after she assured me that this will not happen.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,feedback provided.
Regards
FM
As per telephonic discussion,feedback provided.
Regards
FM
A lady called Lezerene Singh phoned me on 16 February 2017 advising me that the additional amount will be refunded, they did listen to the call and agree with me. She also asked me to amend my review, but I did not do it as I want them to first attend to the refund and amend my amount debited monthly to the correct amount. Now more than a month and a half later and nothing was done. Still debiting my account with the wrong amount and still now refund. This is ridilious, worse than any state department I have ever dealt with.
A lady called Lezerene Singh phoned me on 16 February 2017 advising me that the additional amount will be refunded, they did listen to the call and agree with me. She also asked me to amend my review, but I did not do it as I want them to first attend to the refund and amend my amount debited monthly to the correct amount. Now more than a month and a half later and nothing was done. Still debiting my account with the wrong amount and still now refund. This is ridilious, worse than any state department I have ever dealt with.