AP
Allan P
1 reviews | Active since Feb 2022
23 Apr 2026, 20:06
Increasing my debit order without communicating
Vodacom changed my month to month fibre contract to a 12 months contract with a discounted price without informing me it's a year contract.In March 2026 that R399 became R440 without any communication. Today 23 April 2026 that amount increased to R740 without any communication as well. I called asking for answers and I'm sent left ,right and center to no avail.
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Replies (2)
Vodacom's replyOfficial
24 Apr 2026, 09:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Apr 2026, 09:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 May 2026, 15:40Dear Allan, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and the feedback was provided. Regards, Consumer Website Team
Best regards,
Vodacom's reply02 May 2026, 15:40
Official
Dear Allan, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and the feedback was provided. Regards, Consumer Website Team
Best regards,