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Mohammed E

1 reviews | Active since Aug 2018

10 Sept 2018, 09:07

Increasing Monthly premiums!!!!

A month into my contract, my monthly premium increases.

Upon approaching your store, apparently this was in fine print and I needed to read...

WHAT THE ACTUAL???

Ridiculous!!!!!!!!!!

0
Replies (5)
Vodacom
Vodacom's reply10 Sept 2018, 10:32
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

ME
Mohammed E's update10 Sept 2018, 10:39
Reviewer Update
This is a standard reply sent to everyone here. PLEASE CALL ME !!!!! **********
Vodacom
Vodacom's reply10 Sept 2018, 12:41
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,

Vodacom
Vodacom's reply10 Sept 2018, 12:41
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,

ME
Mohammed E's update10 Sept 2018, 12:43
Reviewer Update
I'm so sorry but NOTHING has been resolved!!!!! is this a joke?????????? "Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)" ????????????????? You send me a template response then claim my query is resolved? Are you guys sick?