Increasing debit order: R182.01 to R590.41

Item: Vodacom
Rating: 1
Author: France M

My name is France and I have 2 contracts with Vodacom. I am currently on retention offers on both my phones. The total amount of R182.01 is what I used to pay for both contracts. The amount changed to R203.01 as of August 2020 debit order, today I received an SMS stating that my next debit order will be R590.41 on the 28th October 2020. I have not made any changes to any of my accounts that may result in an increased debit order.

I request that I be credited for the difference in debit orders for August and September 2020. Also, ensure that my debit order will be R182.01 this month and going forward. Lastly, all individuals responsible for these changes in my account must be dealt with accordingly, this code of conduct is totally unacceptable and **********.

The contract numbers in question are *** and ***.

I can be reached on *** or ***. Email address ***

Helpful (0)

Replies (3)

Vodacom's replyOfficial

22 Oct 2020, 11:01

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply22 Oct 2020, 11:01

Official

France M's updateReviewer Update

23 Oct 2020, 14:03

This feedback is vague. Call me now to explain the contents of this email. I want my debit order amount corrected immediately. Otherwise cancel both contracts with immediate effect, the phones have already been paid up.

France M's update23 Oct 2020, 14:03

Reviewer Update

France M's updateReviewer Update

23 Oct 2020, 15:03

Someone call me now. I am cancelling both contracts with immediate effect

France M's update23 Oct 2020, 15:03

Reviewer Update

Someone call me now. I am cancelling both contracts with immediate effect