1 reviews | Active since Mar 2012
INCREASED VODACOM *****
<p>On the 12th August 2016 I received an SMS as I plugged the 3g modem onto the laptop which notified me that my order has been processed on my account. On the 13th August 2016 I contacted vodacom upgrades department and spoke to a consultant named Jerico who informed me that there is an upgrade for iphone which was not done by me. He adviced me to send an affidavit stating that I did not authorize the upgrade to ********** 082, which I sent on the 15th August 2016. He promised tocall bach to give me the reference number cause the system was slow but he never did.</p> <p>I called vodacom on the 22nd August 2016 to get feedback on the matter and had since been sent from pillar to post. Firstly I was tranferred to the upgrade department, then legal department and later to the ***** department because no one could account for receiving the documents</p> <p>I want the contract terminated and the upgrade withdrawn</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I received a reply on my email from a vodacom consultant named Dominic on the 22nd August 2016 who said he tried to follow up on the documents submitted but could not find them. I resent the documents....suprisingly the network provider has gone ahead and approved the upgrade that has an add on message that indicated that the upgrade was **********. The balance on the account has increased due to that. I have not received feedback from vodacom since August and it has been more than a month already.
I received a reply on my email from a vodacom consultant named Dominic on the 22nd August 2016 who said he tried to follow up on the documents submitted but could not find them. I resent the documents....suprisingly the network provider has gone ahead and approved the upgrade that has an add on message that indicated that the upgrade was **********. The balance on the account has increased due to that. I have not received feedback from vodacom since August and it has been more than a month already.