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jessi F
1 reviews | Active since Apr 2012
13 Apr 2015, 15:36
INCREASED RATE, on a already signed contract
I Have signed a cellphone contract with Vodacom, last year December. Ive signed a contract with them for 2years. Now I got a notice via SMS that my contract rate will increase as from MAY. I then phoned customer care, the lady said she is not sure, according to her it is only on contract that is older than a year, I spoke to her supervisor, he said that Vodacom made some calculating mistakes, and this was his reason. This is legally not right.
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Replies (1)Vodacom's replyOfficial
13 Apr 2015, 16:50Hello jessaservice,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply13 Apr 2015, 16:50
Official
Hello jessaservice,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
