jF
jessi F

1 reviews | Active since Apr 2012

13 Apr 2015, 15:36

INCREASED RATE, on a already signed contract

I Have signed a cellphone contract with Vodacom, last year December. Ive signed a contract with them for 2years. Now I got a notice via SMS that my contract rate will increase as from MAY. I then phoned customer care, the lady said she is not sure, according to her it is only on contract that is older than a year, I spoke to her supervisor, he said that Vodacom made some calculating mistakes, and this was his reason. This is legally not right.

0
Replies (1)
Vodacom
Vodacom's reply13 Apr 2015, 16:50
Official
Hello jessaservice,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team