1 reviews | Active since Sept 2011
Increased Fee unexpectedly
<p>My Vodacom account has always been a top up R110, with a added data package that made my monthly account to R388 since the beginning of 2016. Ive been buying added 5G data monthly to have enough data ect. All of a sudden my account has increased to R575 now in September and again to R884 in October. Im not sure why this is, i need some urgent feedback from Vodacom as to what caused this ballooning of my monthly bill. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the response despite me not understanding how a capped data bundle of 5G suddenly went to uncapped. I do however appreciate the gesture of goodwill. I would however prefer my data package be cancelled.
Thank you
Thank you for the response despite me not understanding how a capped data bundle of 5G suddenly went to uncapped. I do however appreciate the gesture of goodwill. I would however prefer my data package be cancelled.
Thank you