TA
Tanya A
1 reviews | Active since Jul 2022
01 Sept 2022, 14:08
Increased debit order without consent
Very upset. My contract expired. Sent a cancel mail to both cancelations and customer service. Vodacom decided not to cancel and made my debit order more without consent. I could not be reached on my phone because of work, but received no email, no sms or a Whatsapp.
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Vodacom's replyOfficial
02 Sept 2022, 08:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Sept 2022, 08:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team