1 reviews | Active since Oct 2016
<p>Vodacom is honestly taking its customers for a ride.</p> <p> </p> <p>A month ago I went ahead to get a router from this lousy network along with 5 GB for around 240 montlhy. I already get 300MB monthly on my cellphone contract whihch could easliy last me around 2- 3 days, as i just browse the internet. Over and above that i used to recharge my phone with 1GB once a month which would last around 2weeks. Last month The 5GB lasted me 3weeks, and this month a whooping 11days. </p> <p> </p> <p>Vodacom please explain to me how this is even possible. It took me 2 days to eventually find my router and charge it to use this months allocated data. I also forgot this thing at home for a whole 24 hours. So essentially you are telling me that I, the no more than just an internet browser user managed to ravage 5GB of data in less than 8days.</p> <p> </p> <p>My phone apps even got wiped off.. im literally using watsapp and instagram. that cannot on any possible day consume that much data.Ii have work to do, so i dont use my phone all day as i have that resource available to me at work. 5GB cannot be gone in less than 8 days. </p> <p> </p> <p>Provide me with your rubbsih details of my data usage that can be altered to further aid you in ripping your customers off, Train your customer care agents to tell us our data usage is "high" and to switch off our data. Lastly go one to have "data campaigns" but the bottom line is your ripping us off. Its disgusting</p> <p> </p> <p>I want to cancel these damn contracts. what a hogwash!!! </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Still waiting on Vodacom to respond 72hours Days. well I guess they just waiting for me to spend more money on Data before they can atctually do something about this.
Still waiting on Vodacom to respond 72hours Days. well I guess they just waiting for me to spend more money on Data before they can atctually do something about this.
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