SA
Suheima A
1 reviews | Active since Apr 2019
09 Apr 2019, 12:53
Increased bills
I took out a 24 month contract in April 2017. In April 2018, Vodacom increased the price of that specific contract giving me 150Mb more data which I didn’t ask for, but I paid the bill anyway. This year my contract should be ending in April, and again they’ve increased the amount, and I shouldn’t be paying for the device any longer. Why then do we sign for 24 months when they increase every 12 months???
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Replies (2)
Vodacom's replyOfficial
09 Apr 2019, 13:42 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2019, 13:42
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Apr 2019, 16:42 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also, notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also, notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2019, 16:42
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also, notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also, notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards,
Vodacom Consumer Website Team
Best regards,