AJ
Ahmed J

1 reviews | Active since Mar 2018

17 May 2018, 08:16

Increase package prices during contract as they want

I signed up for a 24 month contract at a certain rate and then 5 or 6 months in, they increase the package price and say in the terms and conditions of the contract they state they have the right to change prices. Why do we sign a 24 month contract then.

And their suggestion is downgrade your package and get fewer minutes that will suit your pocket. absolute bull! I signed up for this promotion and now I must suffer.

0
Replies (1)
Vodacom
Vodacom's reply17 May 2018, 09:34
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards
Vodacom Consumer Website Team