Increase on your monthly bill

Item: Vodacom
Rating: 1
Author: Zelda H

Call Centre phoned me on the 3rd May 2024 selling me a migration on my package for a less premium. All good have asked the consultant several times are you sure its for a lesser amount. I need Vodacom Management to trace the call 11.46 on the 3/5/2024. Got my bill they charged me 600 more this month for the migration. Vodacom will give me the deal on the lesser premium or I will go to the newspaper. This is not the 1st time they ***** the customers.

My ***-4 Inv H7-1CAYVA.

Previous account R1419.96 New account: R2 021.97

Helpful (0)

Replies (1)

Vodacom's replyOfficial

30 Jun 2024, 20:27

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply30 Jun 2024, 20:27

Official