AG
Annemarie G
1 reviews | Active since Jun 2016
10 May 2019, 10:51
Increase on contract
Do not be conned by Vodacom to sign a contract with them. The price may look good now, but it means nothing. They can increase it as they like and you will just have to pay it. The contract just favours them. You will be trapped for 24 months and can’t escape without penalties.
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Replies (2)
Vodacom's replyOfficial
10 May 2019, 10:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 May 2019, 10:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 May 2019, 08:24Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office.
Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the link inserted below for more information related to the pricing changes:
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards, Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office.
Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the link inserted below for more information related to the pricing changes:
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 May 2019, 08:24
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office.
Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the link inserted below for more information related to the pricing changes:
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards, Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office.
Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the link inserted below for more information related to the pricing changes:
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards, Vodacom Consumer Website Team
Best regards,