JvdV
Jan van der Vyver
1 reviews | Active since May 2014
31 Mar 2015, 21:29
increase of subscription
Vodacom send me a message saying that they increase my subscription on 1 May 2015 from R299 to R319. How can they increase it after I signed a contract of two years. They don't allow me to cancel or change it in that two years. Is the contract only legal for them and not for the customer. Customer service means nothing any more. If this is Vodacom's attitude, it is my last contract with them.
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Vodacom's replyOfficial
01 Apr 2015, 10:04Hello Jan11,
For more than 20 years, Vodacom has worked to increase the speed, quality and breadth of mobile coverage in South Africa. At the same time, we've focused on making our services better, faster and more affordable despite the effect of inflation on our costs.
Even with our cost reduction efforts, market conditions have made it necessary for us to increase prices on some of our products.
Our terms and conditions do make provision for changes to existing contracts. All the charges and information registered on the network is governed by ICASA to ensure fair practice.
To view Vodacom's contract Terms & conditions kindly open the link below
http://www.vodacombusiness.co.za/business/terms/terms-general-terms-and-conditions
For more than 20 years, Vodacom has worked to increase the speed, quality and breadth of mobile coverage in South Africa. At the same time, we've focused on making our services better, faster and more affordable despite the effect of inflation on our costs.
Even with our cost reduction efforts, market conditions have made it necessary for us to increase prices on some of our products.
Our terms and conditions do make provision for changes to existing contracts. All the charges and information registered on the network is governed by ICASA to ensure fair practice.
To view Vodacom's contract Terms & conditions kindly open the link below
http://www.vodacombusiness.co.za/business/terms/terms-general-terms-and-conditions
Vodacom's reply01 Apr 2015, 10:04
Official
Hello Jan11,
For more than 20 years, Vodacom has worked to increase the speed, quality and breadth of mobile coverage in South Africa. At the same time, we've focused on making our services better, faster and more affordable despite the effect of inflation on our costs.
Even with our cost reduction efforts, market conditions have made it necessary for us to increase prices on some of our products.
Our terms and conditions do make provision for changes to existing contracts. All the charges and information registered on the network is governed by ICASA to ensure fair practice.
To view Vodacom's contract Terms & conditions kindly open the link below
http://www.vodacombusiness.co.za/business/terms/terms-general-terms-and-conditions
For more than 20 years, Vodacom has worked to increase the speed, quality and breadth of mobile coverage in South Africa. At the same time, we've focused on making our services better, faster and more affordable despite the effect of inflation on our costs.
Even with our cost reduction efforts, market conditions have made it necessary for us to increase prices on some of our products.
Our terms and conditions do make provision for changes to existing contracts. All the charges and information registered on the network is governed by ICASA to ensure fair practice.
To view Vodacom's contract Terms & conditions kindly open the link below
http://www.vodacombusiness.co.za/business/terms/terms-general-terms-and-conditions