CB
Christelle B
1 reviews | Active since Jan 2013
15 Apr 2015, 20:11
Increase of existing contract fees
I know that everything have their time for increases, and appreciate it the Vodacom for so long had its prices stable, but we received a letter that from the 1st of May there going to be an increase on all Vodacoms' customers packages. As I say, I will give them credit for new lines to give an increase, but it is lawfully not right to increase our standing two year contracts, because we sighed a contract for a specific amount and by increasing it, they are breaking that contract. I therefor feel it is not right to do it with the contracts before there two year periods are not finished. Will someone please help us. Thank you
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Replies (1)Vodacom's replyOfficial
16 Apr 2015, 16:53Hello probleme123,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply16 Apr 2015, 16:53
Official
Hello probleme123,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
