CB
Christelle B

1 reviews | Active since Jan 2013

15 Apr 2015, 20:11

Increase of existing contract fees

I know that everything have their time for increases, and appreciate it the Vodacom for so long had its prices stable, but we received a letter that from the 1st of May there going to be an increase on all Vodacoms' customers packages. As I say, I will give them credit for new lines to give an increase, but it is lawfully not right to increase our standing two year contracts, because we sighed a contract for a specific amount and by increasing it, they are breaking that contract. I therefor feel it is not right to do it with the contracts before there two year periods are not finished. Will someone please help us. Thank you

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Replies (1)
Vodacom
Vodacom's reply16 Apr 2015, 16:53
Official
Hello probleme123,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team